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home > careers > > Customer Service

CUSTOMER SERVICE
Date Updated:March 26, 2010
Location: Golden, CO
Status:Full-Time/Regular
Travel :Not Specified
Position ID:83075-30077

Job Description:

Customer Service Representative

Responsibilities:

Our Consumer Sales Representatives work in an environment that provides the opportunity to earn significant commissions while simultaneously providing unparalleled customer service. This position is a great combination of customer service and sales. We take inbound calls or make outbound calls to homeowners who are looking for a home improvement contractor, help them submit their request, and then upsell additional requests through ServiceMagic.

Main Responsibilities:

  • Take inbound consumer service requests
  • Cross and up-sell other services offerings
  • Verify the accuracy and validity of consumer service requests
  • Participate in meetings and ongoing training sessions
  • Ability to multi-task and willingness to perform various consumer team functions when requested.

Experience and Skills:

  • Minimum of 6 months Sales experience
  • Experience in a customer service or call center setting preferred
  • Excellent communication skills and a commitment to world class customer service.
  • Familiarity with home improvement projects or contractors helpful, but not required
  • Strong working knowledge of personal computers (use of Microsoft Word and Outlook)
  • Strong phone, typing or data entry skills required

Incentives:
We offer a competitive and performance based compensation opportunity with a base of $22,880.00 ($11.00 / hour) plus commission. You earn a percentage of the requests you upsell. Average compensation in the department is $32-37K.

ServiceMagic is a well established company providing comprehensive benefits the first of the month after date of hire! Benefits include medical, dental and vision, life insurance, short term/long term disability, 401k with employer matching funds, employee assistance program, company holidays, paid vacation and more!

Qualified candidates to successfully pass a drug screen and a background check

Additional Information:
Job Level: Any
Years of Experience: Any
Level of Education: Any
Salary: Negotiable
Starting Date : ASAP

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