Position Summary

The Product Manager – Customer Retention will play a key role in ensuring ServiceMagic.com creates and delivers a long-term, value-based relationship with our customers. With a hunger to learn, an eye for detail, a fanatic focus on customer experience, and a dedication to quantitative and qualitative analysis, this individual will help transform market opportunities into product features and enhancements. This position is perfect for an entrepreneurial and analytical self-starter with 2+ successful years of online product management experience. S/he must be a team-player that can both lead projects and work collaboratively in a fast-paced, cross-functional environment.
 

Essential Duties

• Assist in the development of ServiceMagics customer retention initiatives - from initial concepts through successful testing, implementation and ongoing management / analysis.
• Analyze customer activity through customer segmentation and transaction based analysis in support of recommendations for improving customer communications and interaction.
• Understand business goals in depth, then manage project deliverables and timelines both internally and externally to ensure execution matches product vision and/or other client expectations.
• Author product specifications defining proposed features and functionality.
• Leverage a firm understanding on user interface design techniques to deliver highly usable and engaging product.
• Collaborate with product managers, designers, developers and QA to ensure delivery of an optimal finished product.
• Manage multiple projects simultaneously, monitor project status, troubleshoot obstacles, and provide outstanding communication to all stakeholders through development cycle.