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BI-LINGUAL CUSTOMER SERVICE REPRESENTATIVE
Date Updated:
March 03, 2010
Location:
Golden, CO
Status:
Full-Time/Regular
Travel :
Not Specified
Position ID:
83075-82116
Job Description:
ServiceMagic is the leading online referral service, connecting homeowners with pre-screened residential home improvement professionals. We are experiencing significant growth and are currently hiring for our Service Professional Operations Department (SPOPS) Departments. Business to business customer service.
SP Operations:
The Customer Service Representatives handle all inbound calls from our client members, assisting with account changes, billing inquiries, website assistance, and retention while maintaining documentation on all calls. Conflict resolution and negotiation skills are a must as well as the ability to thrive in a challenging and fast-paced environment.
The ideal candidate will be able to re-sell the value of ServiceMagic to our current members as needed, creating members for life. The Customer Service Representative will act as an advertising consultant for our members to accommodate their business needs which may include upselling members to new service plans. Customer Service Representatives also handle initial contact on disputes, participate in team meetings, and provide backup to fellow Customer Service Representatives.
Experience and Skills:
Minimum of 6 months experience in a customer service or call center setting preferred
Experience with telephone conflict resolution required
Excellent communication skills
Excellent problem solving and conflict resolution skills
Familiarity with home improvement projects or contractors helpful, but not required
PC proficiency (use of Microsoft Word and Outlook)
Strong phone, typing or data entry skills required
High school diploma or equivalent required
Bi-lingual skills (Spanish/English) are required
Incentives:
We offer a competitive, performance based compensation opportunity with a base of $22,880.00 or $11.00 per hour with performance incentives up to $14.00 per hour as well as commission opportunities. Our benefits package is second to none with numerous employee discounts plus extensive health, dental and vision coverage.
The candidate selected for this position must successfully pass a criminal background check and drug screen.
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